Without a review, no matter how hard you try, it will be low-level repetition

Notes Hero

·2024-12-16 10:06

Only by understanding the past can we guide the future.

Due to environmental changes this year, many companies may not have achieved their goals set at the beginning of the year satisfactorily.

However, we cannot give up on ourselves and fall into despair because of this. So, what should we do at this moment to boost the morale of the team and smoothly carry out the next tasks?

Reviewing is a very worthwhile thing to do. Only by reviewing can everyone see the direction of their efforts clearly and increase the probability of success.

1、 Good review, there is a closed loop

Zeng Guofan always conducts a review of everything he does, regardless of the outcome.

He has lofty aspirations, but always believes that his qualifications are not good, and only through continuous review and reflection can he constantly improve.

Reviewing is the key to achieving success the day after tomorrow, and a complete closed-loop review process should have five steps.

1. Sorting process: review what has been done from scratch

Although it seems busy all year round, I always achieve nothing.

The main reason may be that you haven't sorted out the process of achieving your goals clearly.

So the first step in a complete review loop is to truthfully reproduce the action process of the event, especially the key issues and important nodes, and clarify what is being busy with.

Reviewing means' going over what has been done from scratch '. A detailed description of the progress of the matter is a necessary step in reviewing.

The best way is to record, record the initial goal, record the decision-making process in between, and record the judgment of the expected results during the process.

2. Goal review: Only ships with anchors can sail far

If we compare our work and life to a ship sailing on the sea, and let it go, it will drift with the wind.

But with anchors, the ship can be relatively stable and won't drift around anymore.

Goals are the anchor of our work and life. With goals, there is a solid foundation for all actions.

A complete closed loop requires a review of the objectives. If the objectives are not confirmed clearly, even sincere reviews are still seeking punishment.

① What is the clear goal

Goals guide us, letting us know where to go and which direction to strive towards.

But we often deviate from the goal or treat the means as the goal in the progress of things. A complete closed-loop retrospective conference must clarify its objectives.

② Ask more why

What was the original intention or purpose of the action?

What is the goal that the event/action aims to achieve?

What are the key outcomes envisioned in advance to be achieved?

Clear goals require checking whether there is a lack of consensus and whether decision-makers are thinking correctly.

3. Evaluation result: There will always be a difference between reality and hope

The goal is the direction, and if you don't focus on the completion of the goal, you won't know what to do next.

For example, your performance target for this year is 100 million, but by the end of November, you have only achieved 70 million. Then you need to review it again. What has been the problem for so long? Can we complete the 40 million that is still missing from the target? What method can be used to complete it? What if I can't complete it?

By reviewing and assessing the completion of the target, adjustments can be made to the strategy for the next stage to ensure the ultimate achievement of the goal.

① Compare goals and results together

Identify the difference between the actual results and the desired goals, and uncover the underlying issues.

First evaluate the target vs. current situation and quantify the score as much as possible (it is recommended to use a 10 point maximum score system)

List the highlights and give yourself positive feedback at the beginning of the review, which is an invisible force

List the shortcomings, these are the key areas for our future improvement

Was it over completion, not completed, or did significant variables arise during the execution process, triggering new goals?

Why is there such a gap?

What value did the work I was responsible for bring into play?

What processes have been optimized?

What costs have been saved?

What channels have been expanded?

What steps were not done properly? How to improve in the future?

After identifying the root cause of the problem, it is not about rewarding or punishing. But further countermeasures are needed.

② The evaluation results need to be objective

Reporting good news but not bad news is an option to avoid during the review process.

Many people participate in the review process, fearing to expose their shortcomings for various reasons, and only talk about their achievements without mentioning their weaknesses.

The reasons include but are not limited to: doubts about whether the review results involve personal interests; If one is honest about their shortcomings or mistakes, it may be embarrassing or affect their authority; I feel good about myself.

It is also highly undesirable to report on daily accounts or get entangled in details.

During the actual review process, many people may not be able to distinguish between the important and the unimportant, which can easily lead to "reporting on a daily basis" or unnecessary discussions, entangled in debates over specific affairs or technical details.

Also, a comprehensive analysis of the process, a complete sorting and systematic summary of the process and information of the event, is necessary to form a complete understanding of the event.

③ SMART principle

The method of clear goals can refer to the SMART principle, which truly unifies everyone's goals and avoids unnecessary internal resource consumption.

S (Specific) refers to "the goal is specific", such as "enhancing customer awareness". This kind of description of the goal is very unclear and needs to be replaced with specific measures, such as reducing customer complaints. In the past, the customer complaint rate was 3%, and lowering it to 1.5% or 1%.

M (Measurable) refers to "goals are measurable" and requires a clear set of data as the basis for measuring whether the goal has been achieved.

A (Attainable) means "achievable", not the boss using administrative means or the power of influence to unilaterally impose their set goals on subordinates.

R (Relevant) refers to "the goal should be result oriented and relevant". For example, "solving 90% of customer complaints" is an indirect indicator, which has been adjusted to a result oriented goal: "by solving customer complaint problems, we can achieve a certain numerical performance indicator". Improving performance indicators is the result we want.

The final T (Time bound) refers to "timeliness", such as end of month goals and annual goals.

4. Analysis of reasons: Reviewing is not for show, it requires honesty

There is a consumer goods company where the scene of their review meeting is: someone is worried about accountability and remains silent; Some people only speak to their own department, regardless of the life or death of others; Some people curry favor with their leaders, only praising them without doing anything.

The final result is that everyone is acting without producing effective results.

After a review meeting, everyone was tired, but no problems were solved.

So, the failure of the review is not actually a problem with the review itself, but rather a problem with the communication mode during the review.

Giving advice to others, but they don't accept it, arguing with each other, and reviewing can turn into a mutual confrontation;

If things are not done well, everyone will find objective reasons, blame others, blame each other, and the review will turn into a blame game;

Grasp and hold onto those who have problems, question and criticize, settle accounts after autumn, and the review meeting will become a critical meeting;

All encompassing, procrastinating and lengthy, unable to get to the key points for half a day, the review will turn into afternoon tea;

When analyzing, it floats on the surface and appears messy, and when reviewing, it becomes a process of going through;

When analyzing the reasons, if they float on the surface and the depth is insufficient, the review will become an empty shelf;

If it looks harmonious, then no one is willing to point out the problem, and a review will turn into

① Review requires honesty

Reviewing is neither rewarding nor holding accountable. But rather finding experiences that can be learned and transforming them into abilities.

The purpose of honest communication is to gain a deeper understanding of each other's common or different viewpoints, so as to piece together everyone's viewpoints into a panoramic picture and make the review more effective.

The process of reviewing is destined to be a process of honest communication and learning between each other, and each link has the potential to provide us with insights and gains.

② Reviewing is to guide actions

Reviewing is to clarify goals, responsibilities, and enhance capabilities, so that organizations can continuously improve.

After comparing the goals and results, further analyze whether there are any differences between the actual situation and expectations.

If so, why did it happen? What factors are causing it? What is the fundamental reason for failure?

If not, what are the key factors for success?

When failing, focus on subjective reasons; When successful, do not ignore objective reasons.

Only by truly understanding what the problem is and where the root cause lies, can effective solutions be thought of.

Only by collectively summarizing the experiences and lessons learned from each mistake and turning them into individual actions can organizational capabilities be improved.

We need to consider how to solidify it into systems and lists, and form standardized document SOPs SIP、 Checklists, negative lists, etc.

5. Summarize the rules of experience: Even after serious reflection, one will still make the same mistakes

The movie 'Captain China' is based on facts. During the flight, the plane experienced a loss of pressure and oxygen due to a broken windshield, causing half of the co pilot's body to fly out of the cabin and make an emergency landing. In this major emergency, the crew remained calm, responded decisively, and handled the situation correctly, avoiding the occurrence of a major disaster.

Afterwards, Captain Liu was interviewed by the media, and the host asked him about the source of the emergency response at that time. Captain Liu repeatedly mentioned that the book told me that the next step was to In fact, the book that Captain Liu mentioned is the airline's flight list.

The flight list is the result of a thorough review.

Review is the process of extracting experience from the conclusions formed during the analysis process, deriving general patterns, forming an understanding that conforms to the truth, and formulating actionable plans that can be put into action.

For example, if you are a designer, you cannot only satisfy your own preferences without paying attention to the real needs of customers, and ultimately produce a product that the market does not need.

Reviewing is to help you adjust your strategies and methods. If the direction is off, turn it right and continue moving forward.

The core purpose of reviewing is to learn from actions and apply them to subsequent improvements. Ask yourself:

What new things have you learned from the process?

What advice would you give if someone were to take the same action?

What should we do next? What can be directly acted upon? What are the necessary conditions or resources to proceed.

① Distinguish between experience and pattern

Despite having made a comprehensive plan, always falling behind at critical moments?

Although I have reflected seriously, will I still make the same mistake next time?

Sometimes, you may neglect the original intention and meaning of doing something because you are too busy with it, which makes it easy to do things for the sake of doing them.

Review mainly involves discussions on specific events, and the conclusions drawn may have limitations. You can judge by the following points:

Has the conclusion of the review excluded occasional factors? Is it universal, isolated, or occasional?

Does the conclusion point to people or things?

Has the conclusion been followed up with more than 3 consecutive questions: Why? Does it involve some fundamental issues, or is it only applicable to specific events and operational levels?

Is there a retrospective result of similar events that can be cross validated?

② Self reflection

Socrates said: An unexamined life is not worth living. Reviewing is an opportunity to examine oneself.

Reviewing not only focuses on events, but also on feelings - where do you feel good and where do you feel bad.

According to the size, importance, and complexity of the matter itself, self reflection and review operations may vary greatly: for some important and complex events and problems, it can take a long time to sort them out, even step by step according to the structure of the review, and summarize them into written materials; For some relatively simple things, it may just be like Zeng Wenzheng, after finishing one thing, lighting a stick of incense and silently recalling the whole process in his heart.

When conducting self reflection, grasp four points:

a. Grasp the key points

For important issues, exceptional situations, or situations that are not effectively handled according to norms and conventions, special attention should be paid and selective choices should be made.

b. First rigid, then optimized

Before forming a habit, it is best to follow the steps of review step by step. When you are already very familiar with reviewing, make adjustments and choices according to your own situation.

c. Record key points and regularly review and remind oneself

It is important to keep records of reviews, review and organize them, and connect similar or related events to identify common and deeper issues, in order to achieve greater personal growth.

d. Habit becomes natural

Try to quickly review your daily or weekly work to form a habit that can be helpful to yourself.

③ 3D Action

Reviewing reminds us not to keep lowering our heads and pulling the car, but to look up at the road and see if we are heading off course.

The review must be implemented into a specific action plan, which can be summarized clearly using a 3D table. The three tables are: Continue Doing, To Do (or Start Doing) Stopdoing。

Continuing means continuing to do. The work originally planned has been reviewed and found to be effective and appropriate, and needs to be continued. Of course, the goals and start and end times may need to be adjusted according to the progress.

ToDo (or Startdoing) means to start doing. For example, businesses and initiatives that were not originally planned but have been reviewed and deemed necessary to be added. Incorporate into the updated goals and action plan. For example, developing a new business requires setting new goals and actions. For example, if the original method is incorrect, a new method needs to be tried, a new team needs to be recruited in advance, or additional manpower needs to be added.

Stopping is to stop doing: Some activities are found to be ineffective, and time has passed, so there is no need to do them. Stop quickly and stop losses in a timely manner.

Regular complete closed-loop review is like giving our body a regular physical examination, which helps to awaken our original intention, re-examine the motivation for doing this thing, see if it is still worth doing, and see what changes have occurred.

2、 Good tools help complete closed-loop review

Learn to use tools to analyze and review content more objectively and efficiently.

1. A concise, intuitive, and easy-to-use ten step review method

This is a versatile review method, which only requires summarizing one's work content for the past year from these 10 aspects.

2. PDCA review model

The PDCA review method is very useful and is something that many successful entrepreneurs do every week.

Plan: Set goals and plans.

Do: Determine the plan, carry out tasks, organize implementation, and execute the plan.

Check: Check the key nodes and final results during the inspection process.

Act: Process inspection results, affirm successful experiences, summarize lessons learned from failures, and solidify them into standard processes; For unresolved issues, submit them to the next PDCA cycle for resolution.

The advantage of the PDCA cycle method is that these four steps form a closed loop for discovering and solving problems, and through cyclic use, the problems left over in the first stage can be further solved in the second round. Some complex things need to be perfected multiple times to reach a perfect state, which largely avoids the weaknesses of our human nature such as "three minute heat", "easy to give up halfway", and "not starting because it is difficult to achieve at once".

3. KISS retrospective method

The four key points of KISS review method are "Keep", "Improve", "Start", and "Stop". Their meanings are as follows:

Keep: During the review process, companies need to determine which aspects are worth keeping, that is, the parts that have already achieved success. This helps maintain business continuity and stability.

Improvement: This key involves identifying areas that need improvement in the business. Through inspection and analysis, enterprises can identify areas that require improvement and take corresponding actions.

Start: Sometimes, in order to improve business, companies need to take new actions or initiate new projects. This point emphasizes the importance of launching new measures after the review.

Stop: Sometimes, in order to improve, companies need to stop certain ineffective or inefficient activities or strategies. This point encourages companies to be brave enough to give up unnecessary things in order to free up resources and energy.

KISS review method can help us better understand and improve, and promote personal and team growth.

3、 Write at the end

Gaoling Zhang Lei believes that although the process of reviewing is painful, it has indeed improved for everyone.

Indeed, only a complete closed-loop review can lead to iterative progress and compound interest.

So, reviewing this matter: it should be done regularly, persistently, and in the long run.

This article is from the WeChat official account "Noteman" (ID: Noteman), the author: Noteman, 36 Krypton is authorized to release.

The viewpoint of this article only represents the author himself, and the 36Kr platform only provides information storage space services.

没有复盘，再努力都是低水平重复